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Request to close your account and delete your personal information

You can send us a request to permanently close your gobuy.kz account and delete your personal information.

To send a request to close your gobuy.kz account and delete your personal information:

Proceed to close your gobuy.kz account.
Sign in to the account you want to close.
Review the products and services associated with your account.
If you still want to continue, select a reason from the drop-down menu, select the "Yes, I want to permanently close my gobuy.kz account and delete my data” checkbox, and then click "Close my account”.
Note: Once your account is closed, all products and services accessed through your account will no longer be available to you on the gobuy.kz website. For example, sending a request to close your account through this website will also close your gobuy.kz account if you use the same credentials to access the services and products offered through this website.

A confirmation notification will be sent to the email address associated with your account or as a text message. You will need to respond within 5 days to confirm your request.

If you have problems signing in to the account you want to close, please contact Support.

Note. Once your account is closed, it becomes inaccessible to you or anyone else, and it cannot be restored. If you later decide that you want to start ordering with us again, or if you want to use the features of the website that require an account, you will need to create a new account.
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